Monthly Archives: February 2017

InMoment’s Explore: Real-time exploration of customer conversations at your fingertips

Customer comments contain some of the richest, most actionable insights of any data. The challenge comes in effectively analyzing and accessing those insights when and where you need them. InMoment’s Explore eliminates that challenge. Leveraging InMoment’s highly accurate, CX-tuned and real-time text analytics, Explore empowers business users to mine customer comments from any source—social, web and mobile surveys, voice, video and more—to find answers to questions in real time. Search and filter comments by topics of interest, including products, services, employees and even competitors. Slice and dice by time period, sentiment, topic and keyword—quickly and easily. With the increasing availability [...]

By |2017-02-14T10:12:42-06:00February 14th, 2017|

Red-hot growth of Numetric propelled by retail, transportation, education

Numetric announced the company has grown by a factor of six in the past year alone, while its customer base continues to grow strongly. The company’s compelling vision—providing lightning fast and easy-to-use-business intelligence tools—is gaining traction. In the retail, transportation, and education industries, the young company’s recent investment in sales and marketing is bringing impressive results. Numetric’s rapid growth follows its announcement in late December that the company received $3.75 million in funding led by EPIC Ventures, and that it had appointed Greg Butterfield (Symantec, Omniture, Vivint Solar) as Chairman of the company’s board. The recent funding and addition of Butterfield [...]

By |2017-02-14T10:12:05-06:00February 14th, 2017|

Research department takes EDCUtah to new heights

While working on a new economic development plan, community leaders in the City of South Ogden needed help with a location quotient analysis and an economic overview of the city, so they turned to EDCUtah's Research Department for assistance. EDCUtah Research Manager Matt Hilburn explains that a location quotient analysis (LQ) measures the concentration of employment within a particular industry in a specific location. "For example, an LQ of 1.0 means the amount of employment in the industry is consistent with the national average," he says, "and an LQ above 1.25 indicates the area has a competitive advantage, with a higher [...]

By |2017-02-14T10:11:20-06:00February 14th, 2017|

inContact wins 2017 BIG Innovation Award

inContact, Inc. announced it has been named a leader and winner in the 2017 BIG Innovation Awards presented by the Business Intelligence Group. Customer experience is the new battleground for companies seeking to rise above their competitors and inContact cloud solutions turn the customer experience into a competitive advantage. inContact delivered three major updates to its Customer Interaction Cloud in 2016, made available automatically to its subscribers. These updates focused on improvements to, and platform-wide integration of, Omnichannel Routing, Workforce Optimization and Analytics. The inContact Customer Interaction Cloud offers the innovative solutions and unmatched ease of customization needed to meet and [...]

By |2018-11-13T22:05:34-06:00February 14th, 2017|

Utah Export Acceleration Grant now accepting applications

Building on our efforts through the Global Cities Initiative and in partnership with JPMorgan Chase & Co., WTC Utah is excited to announce the Utah Export Acceleration Grant. The EAG provides small to medium sized companies resources to help advance their international business plan. Grant Funds: Grant funds are eligible to be used for services and activities that will help companies engage in increased exports and expand their international reach. Service and activities that are eligible include, but are not limited to, education, services and travel. Education: Grant money can help cover tuition and material costs for international business programs such [...]

By |2017-02-13T10:13:54-06:00February 13th, 2017|

Salt Lake County earns financial ratings upgrade

Salt Lake County Mayor Ben McAdams is praising Salt Lake County’s fiscal management team and the Salt Lake County Council after receiving notice that a national ratings firm – Fitch Ratings – has assigned new, higher financial ratings to Salt Lake County bonds, including its transportation tax revenue bonds and its excise tax bonds. “This confirms the county’s financial health and also sends a strong signal that we’re a good long-term investment.  It speaks to our determination to be a government with a fiscally-responsible balance sheet and a careful eye on budgets,” said Mayor McAdams. Chief Financial Officer Darrin Casper [...]

By |2018-11-13T22:05:58-06:00February 13th, 2017|

Vivint Smart Home Named One of the World’s 50 Most Innovative Companies by Fast Company

PROVO, Utah--(BUSINESS WIRE)--Vivint Smart Home, the leading smart home services provider in North America, today announced its inclusion in Fast Company’s annual ranking of the World’s 50 Most Innovative Companies for 2017. Vivint earned the No. 22 spot on the list, which also includes Amazon (No. 1), Airbnb, Apple, Facebook, Google, Netflix and Uber. Fast Company recognizes Vivint Smart Home for opening the door to the connected home of the future: Fast Company’s annual list has become an industry standard, created to honor leading enterprises and rising newcomers that exemplify the best in nimble business and impactful innovation. The magazine [...]

By |2018-11-13T22:06:19-06:00February 13th, 2017|
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