InMoment’s Explore: Real-time exploration of customer conversations at your fingertips
Customer comments contain some of the richest, most actionable insights of any data. The challenge comes in effectively analyzing and accessing those insights when and where you need them. InMoment’s Explore eliminates that challenge. Leveraging InMoment’s highly accurate, CX-tuned and real-time text analytics, Explore empowers business users to mine customer comments from any source—social, web and mobile surveys, voice, video and more—to find answers to questions in real time. Search and filter comments by topics of interest, including products, services, employees and even competitors. Slice and dice by time period, sentiment, topic and keyword—quickly and easily. With the increasing availability [...]